Cancellation policy

Fell Trek is entitled to cancel the trip if the number of registered participants is lower than the minimum number specified in the contract terms. In such a case, the clients will be informed about the cancellation minimum of 21 days before the start of the trip.

Fell Trek has the right to cancel the trip if unavoidable and exceptional circumstances prevent the realization of the trip. Travelers shall be notified of any cancellation due to force majeure without undue delay before the start of the journey.

Fell Trek has the right to cancel the trip if it cannot be realized

• due to an act of war, terrorism, natural disaster, strike or suchlike in the destination or in its vicinity. For example, transport connections are prevented by military operations or essential services (including electricity or water) are not available at the destination due to a natural disaster or a strike.
• without endangering the traveler’s life or health. For example, there is an unexpected occurrence of a serious contagious disease or serious disturbances in the destination, which could jeopardize the safety of third parties.

The client has the right to cancel the trip without a specific reason as follows:

• 30 days before the trip without cancellation fees
• 27–15 days before the trip we charge 20 % of the tour price
• 14–7 days before the trip we charge 50 % of the tour price
• Later than a week before the trip we charge 100 % of the tour price

Exceptional circumstances

We will not charge a cancellation fee from a traveler who cancels the contract due to unavoidable and exceptional circumstances prevailing at the destination or in its immediate vicinity. For instance:

• the trip cannot be carried out due to an act of war, terrorism, natural disaster, strike or suchlike in the destination or in its vicinity. For example, transport connections are prevented by military operations or essential services (including electricity or water) are not available at the destination due to a natural disaster or a strike.
• the trip cannot be carried out without endangering the traveler’s life or health. For example, there is an unexpected occurrence of a serious contagious disease or serious disturbances in the destination, which could jeopardize the safety of third parties.